FAQs

How much for Delivery?

Delivery is free to UK mainland, for all other areas please use the free phone 08007734249 to contact us.

How can I pay?

Pay using Paypal or by BACS or card payment using the free phone 08007734249.

Why burn logs?

Do your bit for the environment. Burning logs does produce carbon, but if you buy from sustainable sources where replanting takes place then the whole process becomes Carbon Neutral. This is only possible if you buy locally sourced and sustainable wood rather than using imported wood from places such as Eastern Europe.

Why burn Kiln Dried Logs?

Most logs are sold as “seasoned” but it’s just guesswork as to how dry the wood really is. KILN DRIED means the logs are oven dried down to a precise moisture content and in our case, it is 15%.

What type of wood?

Each crate is 100% of the wood selected.

Are your logs dry?

Our logs are kiln dried, packed and stored to maintain a 15% moisture content from depot to your door.

What size are the logs?

Our logs are evenly split and cut to a standard 9-inch length, ensuring a consistent glow and heat.

How are the crates delivered?

They are delivered by Pallet Force on a kerbside delivery.They can only attempt to bring your crate onto the property if the surface is smooth, hard and flat.

Do your logs meet Woodsure standards?

Yes. We are a certified producer of Woodsure approved wood fuel products and meet all their rigorous quality standards.

Do you charge VAT?

Cut logs are treated in the same way as other domestic fuel supplies, such as Gas and Electricity, and are therefore subject to VAT at 5%. This is included in our advertised prices.

Delivery times:

3 working days from the day after order is placed.

How should I store the logs?

Best to store under cover to protect from the rain.